Privacy Policy
How ZAHW collects, uses, stores, shares, and protects personal information when users access the ZAHW Platform.
Effective Date: Upon Platform Launch
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Introduction
Welcome to ZAHW. Your privacy is important to us. This Privacy Policy explains how ZAHW collects, uses, stores, shares, and protects your personal information when you access our website, mobile applications, or any services provided through the ZAHW Platform. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
1.Who We Are
ZAHW is a hospitality and travel platform that connects Guests with Property Owners, Property Managers, and hospitality service providers.
Our Platform allows users to:
- Search and book accommodations.
- Manage reservations.
- Access hospitality services.
- Process secure online payments.
- Communicate with Hosts.
- Use additional travel-related services available through the Platform.
2.Information We Collect
We may collect different categories of personal information depending on how you use our Platform.
Personal Information
- Full Name
- Date of Birth (where required)
- Nationality
- Email Address
- Phone Number
- Residential Address
Account Information
- Username
- Password (encrypted)
- Profile Information
- Account Preferences
Booking Information
- Reservation Details
- Property Information
- Check-in and Check-out Dates
- Number of Guests
- Booking History
- Special Requests
Identity Verification Information
Where required, we may request government-issued identification, passport information, national ID, driver's license, selfie verification, or additional verification documents.
3.Payment Information
Payments made through the Platform are processed securely by authorized third-party payment providers.
ZAHW does not store your complete credit or debit card information. Payment details are encrypted during transmission and handled by certified payment providers.
4.Automatically Collected Information
When you visit the Platform, certain technical information may be collected automatically, including:
- IP Address
- Browser Type
- Device Information
- Operating System
- Language Settings
- Pages Visited
- Time Spent on the Platform
- Referral Sources
- Crash Reports
- Cookies and Similar Technologies.
5.How We Use Your Information
We use personal information to create and manage accounts, process reservations, complete secure payments, verify identities, prevent fraud, provide customer support, communicate booking updates, improve the Platform, personalize user experiences, comply with legal obligations, and protect the safety of Guests and Hosts.
8.Data Security
We implement commercially reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. No online system can be guaranteed to be completely secure.
9.Data Retention
We retain personal information only for as long as necessary to provide services, complete reservations, resolve disputes, prevent fraud, and meet legal, accounting, and regulatory obligations. Information that is no longer required may be securely deleted or anonymized.
10.Your Rights
Depending on applicable laws, you may have the right to access, correct, update, delete, or obtain a copy of your personal information, object to certain processing activities, or withdraw consent where applicable. Some requests may be limited by legal obligations.
11.Third-Party Services
Our Platform may contain links to third-party websites or services. ZAHW is not responsible for their privacy practices, security, or content. Users should review the privacy policies of those external services.
12.Children's Privacy
The Platform is not intended for individuals under the age of 18 unless permitted by applicable law and accompanied by the necessary legal authorization. We do not knowingly collect personal information from children.
13.International Data Transfers
Personal information may be processed or transferred across different countries. Where such transfers occur, ZAHW takes reasonable steps to ensure personal information remains adequately protected in accordance with applicable laws.
14.Policy Updates
We may update this Privacy Policy from time to time. Any updates become effective upon publication on the Platform unless otherwise stated. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.